After-sale Service

Establishment of Customer Management Relations (CRM)

(1) The seller establishes user files to assist Party A in equipment management (e.g. the rational use of equipment in different processes).
(2) It is convenient to remind Party A regularly to replace the fragile parts, check the equipment and matters needing attention (such as reminding Party A to use and maintain the equipment reasonably by means of fax and e-mail).
Regular return visit service
(1) Regular (monthly) special person to telephone product use tracking service survey and after-sales service advice.
(2) The Seller makes regular (annual) special visits to the door and helps Party A solve the difficult problems on site free of charge. If equipment spare parts are replaced, only materials are collected outside the warranty period for emergency troubleshooting.
(1) When the equipment fails and Party A can’t solve it by itself, equation B can arrive at the scene within 6 hours after receiving the telephone or fax, and arrive at the scene within 2 hours if necessary.
(2) When the equipment fails, Party B’s service hotline is online 24 hours;
System Lifelong Service
(1) The seller provides free technical consultation and service for the whole life of the equipment;
(2) Supplies of spare parts for life for system equipment provided by the seller (only material costs are charged outside the warranty period);
Other services
As a key project of the seller, the buyer organizes an annual inspection of the operation of the system equipment.